Mystic Pigeons Shop, Data and General Policies

We aim to deliver high quality products and services at low prices while maintaining the lowest environmental foot print possible. Please contact us about any of our policies or to find out more information.

Shipping policy

We aim to dispatch all Dungeons and Dragons and shop items within 48 hours, custom builds/3D printed items will take longer. Mystic Pigeon Gaming will notify you at every stage to ensure you know when to expect your delivery.

Please note that as of March 23rd 2020 shipping times will be increased and we can not offer next day delivery due to the Corvid-19 global pandemic.

Returns policy

Last updated 28/06/2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.




All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Digital goods (such as STL files) can not be refunded, replaced or exchanged.

Personalised goods (such as custom painted minis) can not be refunded and can only be returned if they are defective.



To return an item, please contact us at to arrange a return. Items returned with out prior contact can not be refunded or replaced. Place the item securely in its original packaging, and mail your return to the following address:

Attn: Returns

Mystic Pigeon Gaming

23 Little Meadow,



NG12 3PN



After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.




For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 




If you have any questions concerning our return policy, please contact us

Digital goods

We are unable to offer refunds on digital goods.

Digital files supplied have a strict non-commercial, personal use only licence. You are not allowed to share, sub-licence, rent, sell, distribute the 3D files supplied nor 3D printed versions (including - but not limited to - remixes of this object, and hosting on other digital platforms). The objects may not be used in any way whatsoever in which you charge money, collect fees, or receive any form of remuneration